Returns And Exchanges Policy
Free Returns And Exchanges!
Soul Motivation Records has a policy of free returns, which includes a full refund on original shipping cost for the item(s), as well as the cost of the return shipping label. If you are not 100% satisfied with your items, you may return your order to us for a full refund, free of charge. *The one exception is any digital music purchases cannot be refunded. This includes physical albums that included a digital download as well as any of our licensed music bed packs. Our return policy is effective for up to 30 days of original purchase.
We are only happy if you are happy, so if for whatever reason you're not happy with your purchase, please follow the easy steps below to place a return or exchange:
• Step #1 - Contact us at firstname.lastname@example.org and send us a message to request a return label (be sure to include all pertinent info: billing name, full order number, and list of items[s] you would like to return)
• Step #2 - We will email you a pre-paid return shipping label
• Step #3 - Package items for a return and include a copy of the packing slip
The way to “exchange” an item for another item is to place a new order for the item desired, and return your current item back to us:
• Step #1 - Buy new item
• Step #2 - Follow the steps above to place a return, at no cost to you.
* International Orders
Unfortunately, we are unable to provide our international customers with pre-paid return labels at this time. As a result, all international customers are responsible for the shipping of their return, BUT when the return is processed, we will fully refund the original cost of shipping for the item(s) for the original order.
* The "Fine Print"
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok). All music items must be unopened and in original packaging. *Our one exception for music purchases is that all sales including digital content are final. If a physical album contains a digital download included, it is also unable to be returned. Refunds on original shipping costs are honored for all shipment types except Overnight, Next Day Air, FedEx 2-Day or UPS 2-Day shipping. Partial refunds of shipping cost will be honored for those methods.
What if I received incorrect or defective product with my order?
If you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at email@example.com , and we will issue a printable shipping label to return the wrong item(s) back to us, and get you your correct order in full at no cost to you.
Lost? Not sure where to go next?